Terms of Service

#1. Agreement to these terms

By creating an account, accepting these terms at signup, or using the Service, you agree to be bound by these terms and by our Privacy Policy. If you are accepting on behalf of a company, you confirm you have authority to bind that company. If you do not agree, do not use the Service.

#2. The service

AccessCore provides a hosted billing and access-management platform for internet service providers and Wi-Fi hotspot operators (the "Service"). The Service includes subscriber and voucher management, RADIUS-based network authentication, captive-portal and self-service payments, agent and team tooling, messaging integrations, and reporting.

We provide the software and the platform infrastructure. You operate your own internet business on top of it — your network equipment, your upstream connectivity, your pricing, your customer relationships and your regulatory obligations remain yours.

#3. Your account

To use the Service you must register with accurate, current information and keep it up to date. You must be legally capable of entering a binding contract and legally permitted to operate an internet or reseller business in your jurisdiction.

You are responsible for everything that happens under your account, including actions of your team members, agents and resellers. Keep credentials confidential, assign each staff member their own login with an appropriate role, and enable available security features such as two-factor authentication. Tell us promptly at [email protected] if you suspect unauthorised access.

#4. Your business and your customers

Your end customers ("subscribers") are your customers, not ours. You are solely responsible for:

• holding any licence, registration or authorisation required to sell internet access where you operate, and complying with local telecommunications, consumer-protection and tax law;
• your prices, promotions, service quality and customer support;
• the lawfulness of communications (SMS, email) you send through the platform, including consent and opt-out requirements;
• having a lawful basis to collect your subscribers' personal data, and your own privacy notice to them (see section 9).

Nothing in these terms creates a partnership, agency or joint venture between you and AccessCore.

#5. Acceptable use

You agree not to, and not to permit anyone using your account to:

• use the Service to break the law, infringe others' rights, or enable fraud;
• send spam or unlawful communications through platform messaging;
• probe, disrupt or overload the platform, or access another customer's account or data;
• resell internet access in a way that violates your upstream provider's terms or applicable telecom regulation;
• reverse-engineer, copy or create derivative works of the platform except as law permits;
• misrepresent your identity or your relationship to AccessCore.

We may suspend activity that we reasonably believe threatens the security, integrity or reputation of the platform or other customers — where practical we will notify you and work with you to resolve the issue.

#6. Fees and metered billing

Platform fees are usage-based ("metered"). The measures, current rates and any free tier are shown on the pricing page and inside your console; the fee schedule you accepted at signup applies to you. Metered fees are calculated from your actual usage — such as active subscribers in a paid period and access activations — and are charged from your platform wallet (prepaid) or invoiced monthly (postpaid, where we have granted it).

Itemised, day-by-day statements are always available in your console — the same numbers we bill from. Fees are exclusive of taxes; where we must collect tax, it is added at the applicable rate. Rate changes are notified at least 30 days in advance and never apply retroactively.

#7. Wallet, grace periods and service continuity

If your prepaid wallet is exhausted, a grace period begins before any function is limited. After the grace period, creating new plans, vouchers and billable access may be paused until you top up; extended non-payment may pause new sales entirely. Topping up restores full function immediately.

Postpaid invoices are due by the date stated on the invoice. We may charge reasonable late interest where law allows and may move a persistently late account back to prepaid.

#8. Payments, refunds and chargebacks

Payments from your subscribers are collected through payment providers (mobile money, card or bank) that you configure with your own merchant credentials. Those funds flow under your agreement with the provider — AccessCore is not a party to it, does not hold subscriber funds, and is not a money transmitter or payment institution.

Refunds to your subscribers are your decision and your responsibility. The platform gives you tools (credit notes, wallet adjustments, an audit trail) to handle them. Chargebacks or reversals raised with your payment provider are resolved under that provider's rules.

Platform fees you have paid to us are non-refundable except where these terms or applicable law say otherwise, or where a charge resulted from our error — tell us within 30 days and we will correct it.

#9. Your data and your customers' data

Two kinds of data live on the platform:

• Your account data — your business details, users, configuration, billing history. For this data we are the controller, as described in the Privacy Policy.
• Your subscribers' data — the personal data of your customers that you collect and manage through the platform. For this data you are the controller and we are your processor: we process it only to provide the Service, on your instructions, under the commitments in the Privacy Policy (confidentiality, security, sub-processor discipline, deletion on exit).

You can export your data (customers, transactions, vouchers and related records) from the console. On termination we keep your data available for export for at least 30 days before scheduled deletion, except records we must keep by law.

We may use aggregated, de-identified usage data (never personal data, never identifiable to you or your subscribers) to operate and improve the Service.

#10. Intellectual property

We own the platform — the software, design, documentation and everything in it except your data. We grant you a limited, non-exclusive, non-transferable licence to use the Service for your business while your account is in good standing. You keep all rights in your data, your brand and the content you upload (logos, names, portal text); you grant us a licence to host and display that content solely to provide the Service — for example, on your branded customer portal.

If you send us feedback or suggestions, we may use them without obligation to you.

#11. Third-party services

The Service integrates third-party services you choose to connect — payment providers, SMS gateways, router hardware and network services. Those services have their own terms, and their availability, pricing and conduct are outside our control. An integration existing on the platform is not an endorsement, and we are not liable for a third-party provider's acts, omissions or outages — though we will always try to help you diagnose issues at the boundary.

#12. Service availability and changes

We work to keep the Service available around the clock, monitor it continuously, and publish live status at https://app.access-core.org/status. Planned maintenance is announced in advance where practical. Your data is backed up regularly, including encrypted off-site copies.

Unless a separate service-level agreement is signed with you, the Service does not carry a contractual uptime guarantee. We may improve or modify features over time; if we materially reduce core functionality you rely on, we will give you reasonable advance notice.

#13. Disclaimers

Except as expressly stated in these terms, the Service is provided "as is" and "as available", without warranties of any kind, express or implied — including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that it satisfies the regulatory requirements applicable to your business. Some jurisdictions do not allow certain disclaimers; where that is the case, they apply to the maximum extent permitted.

#14. Limitation of liability

To the maximum extent permitted by law:

• our total aggregate liability for all claims arising out of or relating to the Service is limited to the platform fees you paid to us in the three (3) months before the event giving rise to the claim;
• we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data or business interruption — including losses arising from network failures, payment-provider failures or connectivity outages outside our control.

Nothing in these terms excludes liability that cannot be excluded by law, including for fraud or for death or personal injury caused by negligence.

#15. Indemnity

You will defend and indemnify AccessCore against third-party claims, fines and reasonable costs (including legal fees) arising from: your breach of these terms; your violation of law or of a subscriber's rights; disputes between you and your subscribers, agents or payment providers; or content and data you or your users submit to the platform.

#16. Suspension and termination

By you: you may stop using the Service and close your account at any time from the console or by writing to us. Prepaid wallet balances are not redeemable for cash except where law requires.

By us: we may suspend or terminate your account for material breach of these terms (with notice and, where the breach is curable, a reasonable cure period), for non-payment after notice, where required by law, or if your account remains inactive with a zero balance for an extended period.

On termination your right to use the Service ends. Section 9 governs your data (export window, then deletion). Sections that by their nature survive — including fees owed, disclaimers, liability limits, indemnity and general provisions — survive termination.

#17. Changes to these terms

We may update these terms as the Service and the law evolve. For material changes we will give you at least 14 days' notice in the console or by email before they take effect. If you continue using the Service after the effective date, the updated terms apply; if you object, your remedy is to close your account before they take effect. The current version is always at https://app.access-core.org/legal/terms.

#18. General provisions

Governing law and disputes. These terms are governed by the laws of the United Republic of Tanzania. Disputes will be resolved in the courts of the United Republic of Tanzania, unless mandatory law in your country of residence gives you additional rights. We both agree to try good-faith negotiation before formal proceedings.

Assignment. You may not assign these terms without our written consent; we may assign them in connection with a merger, acquisition or sale of assets, with notice to you.

Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control (natural disasters, war, government action, internet backbone or power failures), except your payment obligations for service already delivered.

Severability and waiver. If a provision is found unenforceable, the rest remains in effect. A failure to enforce a provision is not a waiver of it.

Entire agreement. These terms, the Privacy Policy and any signed order or SLA form the entire agreement between us regarding the Service, and supersede prior discussions.

Notices. We send notices to your account email and in-console; you send notices to [email protected].

#19. Contact

Questions about these terms: [email protected], or through the contact page. AccessCore is operated from the United Republic of Tanzania.